FAQs

How is YLLW practicing ethics and sustainability?

We are on an imperfect journey of ethics and sustainability within fashion. As a young business we are constantly learning in an industry with very little traceability. This is one reason why we offer some pre-orders. Pre-orders reduce waste and overproduction that would otherwise end up in landfills. We hold all manufactures that we work with to our high standards of ethics, and they are screened prior to working for ethical standards including health and safety of workers and fair wages in their factories. Many are audited by SMETA standards.

We believe in slow fashion, which can be frustrating for our loyal customers who want quick restocks when favorites sell out. Most products have at least two of these qualities:

made in a women-owned factory
made with sustainable fabric
made in an ethically certified factory

In Q3 of 2023 we were able to produce 86% of our clothing with recycled or sustainable fabric, and 14% of our products had no sustainability component at all. This is a jump from our metrics in Q1 of 2023, where 57% of our products were made of sustainable or recycled fabric and about 43% had no sustainable component. We will continue to monitor these metrics transparently as time goes on. I think it's important to close by saying, we still have a long way to go but we're committed to the road.

What if I want to return or exchange my YLLW items?

We accept returns within 30 days of your delivery. You have the option to return your items for an exchange, store credit, or a refund. Items must be in their original condition and are subject to denial if they do not meet our standards*. Original shipping cost is not subject to refunds.

Please allow up to 7 business days for your return to be processed once it reaches our warehouse. If we cannot accommodate your exchange request due to depleted inventory, you will automatically be refunded as we cannot send the original item back to you. If a purchase was made with part gift card, part credit card, the refund will automatically go to the gift card first. When it comes to refunds, they are typically instantaneous but, depending on your banking institution, it can take up to 10 business days to fully process.

Note, all final sale items are ineligible for a return of any kind (refund, exchange, store credit), this includes sale items, items under the EXTRAS tab, and accessories.

For domestic customers: if you are opting for a refund, you will be subject to a $14.99 restocking fee, which will be deducted from your refund. This fee will be waived if "exchange" or "store credit" is chosen.

Meta orders are subject to their respective policies.

Sale Items: Items purchased at a discount of 20% or greater are final sale.

For international customers: we can only offer returns for a refund at this time (no exchanges). Return shipping costs for international orders are not covered by Yellow the Label. Please contact us at contact@yllwthelabel.com to begin an international return.

*ITEMS CAN BE DENIED FOR RETURN IF ANY OF THE FOLLOWING APPLY:

Washed and/or worn
Deodorant marks
Makeup or self tanner
Stains of any kind
Detached tags of any kind: size or wash tags, neck tags, or hang tags
Animal/human hair
Lingering odor (i.e. smoke, cologne/perfume, body odor, or detergent)
Any visible wear or damage
Hygienic swimwear liner removed
If any pieces are missing (i.e. padding, tops or bottoms if a set)
Damage from external forces

If you feel that you are experiencing a manufacturing issue, please submit a comment (when prompted) in your return request via the portal link below, or contact our customer service team at contact@yllwthelabel.com. While we stand behind our quality promise, YLLW is not responsible for issues due to external forces.

Please note, it is the customer's responsibility to enter the correct shipping address, therefore items will not be replaced or refunded if sent to an incorrectly entered address. If your order was returned to us, we will reach out to you and work out a solution.

DOMESTIC RETURNS: Please click here to begin the domestic returns process

INTERNATIONAL RETURNS: Please contact us at contact@yllwthelabel.com to begin the international returns process

*If you've made a purchase from November 10th to December 1st, our standard return policy of 30 days still applies. Orders placed during this period are eligible for an extended exchange period of 60 days, applicable for exchanges only.*

When will my order be shipped?

We ship all orders, excluding pre-order item(s), from our Florida warehouse within 24-48 business hours of the order being placed (excluding Saturdays and Sundays, when our warehouse is closed). Shipments will typically arrive within 4-5 business days, for domestic orders.

We can not issue refunds for shipping fees that are labeled “Next Day”, “2 Day”, etc. as this is a service offered through the shipping company and we can not guarantee delivery within these days on their behalf.

Do you ship internationally?

Yes, we offer international shipping on all of our items. Any international orders with pre-ordered items will be shipped "all at once" or when all items are available to ship. For international orders, duties/taxes are the responsibility of the customer. We do not offer the option to prepay for your duties and taxes at checkout.

How much is international shipping?

The cost of shipping your order depends on your location and the size of your order. Our commitment to you is that we are 100% transparent with all international shipping costs, including shipping rates and landed costs (i.e., duties and taxes/fees). We strictly ship DDU (delivery duties unpaid). There may be additional costs to be paid upon delivery that cannot be predicted in advance by our team. These taxes are based on the receiving country's policies and procedures, and in most cases, they will be charged before receiving the items.

How long does international shipping take?

Delivery time varies depending on the route/destination. It typically takes 10-20 days for standard shipments. Please note that this time range does not include fulfillment time in the warehouse or any delivery delays due to customs clearance, extreme weather, or pandemic-related conditions. If you choose to use DDU (delivery duties unpaid), reviews by customs authorities can take as little as a few hours but could occasionally extend to a few days depending on the country of delivery, their processes, and their current.

What if my YLLW items are on pre-order?

Some of our most popular products have had so much international demand that we actually now have them on preorder for two reasons. 1: to reduce waste and overproduction, and 2: to prevent sellouts. As soon as you place an order, your products are made and immediately shipped. All of the products listed as pre-order will be marked in their description as a pre-order and will have their specific shipment timelines listed in the product description of the products.

Can I cancel or adjust my order after it is placed?

Unfortunately, order cancellations or changes after checking out are not able to be accepted due to our quick fulfillment process, including pre-order products. As soon as your order is received, the fulfillment process begins.

If you are looking to update your shipping address, please contact your local post office once your tracking information has been received, to have them forward the package to the correct address. We are, respectfully, not responsible for customer input errors and encourage all customers to double check their information before placing their order as the order can not be changed after it is placed, this includes editing quantities, changing sizes, adjusting addresses, adding promo codes, etc.

If your order is returned to us, due to a customer input error, such as incorrect address, please reach out to us at contact@yllwthelabel.com.

Will you be restocking?

We try to keep all of our items in stock, but as a growing small business sometimes our most popular items do sell out. We try to restock said items as soon as they come in. The best way to keep up with our restocks is through our socials - we always try to post restock announcements!

What is Navidium Shipping Protection?

Navidium is a package insurance option that can be purchased during checkout to ensure that your package is protected once it leaves our hands. We highly recommend purchasing Navidium with your order to ensure that your package is protected from being damaged, lost or stolen during transit. If you experience any of these with your order, please reach out to contact@yllwthelabel.com so that we may start a claim with Navidium for your package.

My order was marked as delivered, but I did not receive it.

Oh no, this is so strange and we apologize for the concern over your package. In this instance we cannot control the package once it leaves our warehouse so we give all customers the option of purchasing Route insurance at checkout. If you purchased Route, please submit a claim here ,and upon approval a replacement package will be sent.

If you did not chose Route at checkout please submit a claim with UPS here or USPS here.

Here are, also, some good next steps, in addition to filing your claim:

Check the address on the tracking page to ensure it was sent to the right place
Talk to your local post office
Talk to your neighbors or concierge

I have an issue with my order, who can I contact?

We are strong believers in amazing customer service! Please contact our customer service team at contact@yllwthelabel.com with your name and order number and we will get you taken care of within 48 business hours.