How is YLLW practicing ethics and sustainability?
We are on a journey with ethics and sustainability in fashion, which is one reason why we offer sustainable collections and pre-orders. Pre-orders reduce waste and overproduction that would otherwise end up in landfills. We hold all manufactures that we work with to our high standards of ethics, and they are screened prior to working, as well as audited by SMETA for ethical standards including health and safety of workers and fair wages, in their factories. They all rank exceptionally in the Audit Report for global labor standards. Most notably, all garment workers are paid hourly and by salary instead of by piece rate.
What if I want to return or exchange my YLLW items?
We offer free returns up to 7 days after your item(s) are delivered, for store credit that will never expire. Please note, refunds cannot be given for returns. Please visit our returns portal to submit your return request, which will be processed no longer than 5 business days of submitting your request, if approved.
Currently, we are only accepting returns in the form of store credit. If you are wanting to exchange your item(s) for a new size, please submit a return request through our return portal, and once we receive your item(s) we will issue you a store credit code that you can use for a new size! Please keep in mind that we can not promise that these products will be in stock by time that you receive your store credit; however we promise to always come out with amazing products.
Please note that all orders returned will be subject to a $5 restocking fee, which will be taken out of your store credit.
Your store credit will be emailed to the email address on file with us.
What if my items are listed as final sale?
For sanitary purposes all of our accessories are listed as final sale items and we can not accept returns or exchanges on these items. In addition to accessories, our vintage embroidery items and items listed as final sale, in their product description can not be returned or exchanged.
Products found under the SALE tab on our website or any products purchased during a blowout sale (Holiday sales, Less Than Perfect sales, etc.) are also final sale and can not be returned or exchanged, we apologize for any inconvenience this may cause.
When will my order be shipped?
We ship all orders, excluding pre-order item(s), from our Florida warehouse within 24- 48 business hours of the order being placed (excluding Saturdays and Sundays, when our warehouse is closed). Shipments will typically arrive within 4-5 business days, for domestic orders, and longer for international orders, however, this is subject to change based on delays with the shipping carriers being used.
We can not issue refunds for shipping fees that are labeled “Next Day”, “2 Day”, etc. as this is a service offered through the shipping company and we can not guarantee delivery within these days on their behalf.
Do you ship internationally?
Yes, we do offer international shipping on all of our items! Any international orders with preordered items will be shipped "all at once" or when all items are available to ship. For international orders, all duties/taxes are the responsibility of the customer and can normally be paid during checkout and we handle the rest! Tracking will not update until the packages hit our partners processing centers. International orders are not eligible for returns or exchanges, and are final sale. Unfortunately, we are unable to reship international orders if the package is returned to us, please make sure to double check the address, before confirming the order, and in the event the package is returned, a $10 restocking fee will apply. We can not issue refunds for shipping fees that are labeled “Next Day”, “2 Day”, etc. as this is a service offered through the shipping company and we can not guarantee delivery within these days on their behalf.
What if my YLLW items are on pre-order?
Some of our most popular products have had so much international demand that we actually now have them on preorder for two reasons. 1: to reduce waste and overproduction, and 2: to prevent sellouts. As soon as you place an order, your products are made and immediately shipped. All of the products listed as pre-order will be marked in their description as a pre-order and will have their specific shipment timelines listed in the product description of the products.
Can I cancel or adjust my order after it is placed?
Unfortunately, order cancellations or changes after checking out are not able to be accepted due to our quick fulfillment process, including pre-order products. As soon as your order is received, the fulfillment process begins.
If you are looking to update your shipping address, please contact your local post office once your tracking information has been received, to have them forward the package to the correct address. We are, respectfully, not responsible for customer input errors and encourage all customers to double check their information before placing their order as the order can not be changed after it is placed, this includes editing quantities, changing sizes, adjusting addresses, adding promo codes, etc.
If your order is returned to us, due to a customer input error, such as incorrect address, please reach out to us at email@example.com.
Will you be restocking?
We try to keep all of our items in stock, but as a growing small business sometimes our most popular items do sell out! We try to restock said items as soon as they come in. The best way to keep up with our restocks is through our socials - we always try to post restock announcements!
What is Route Protection?
Route, is a package insurance option that can be purchased during checkout to ensure that your package is protected once it leaves our hands. We highly recommend purchasing Route with your order to ensure that your package is protected from being damaged, lost or stolen during transit. Here, you can read more about Route’s policies and claim timelines, to ensure that you will be fully protected!
My order was marked as delivered, but I did not receive it.
Oh no, this is so strange and we apologize for the concern over your package. In this instance we cannot control the package once it leaves our warehouse so we give all customers the option of purchasing Route insurance at checkout. If you purchased Route, please submit a claim here ,and upon approval a replacement package will be sent.
Here are, also, some good next steps, in addition to filing your claim:
- Check the address on the tracking page to ensure it was sent to the right place
- Talk to your local post office
- Talk to your neighbors or concierge
I have an issue with my order, who can I contact?
We are strong believers in amazing customer service! Please contact our customer service team at firstname.lastname@example.org with your name and order number and we will get you taken care of, within 48 business hours.